Totem Part-Time Benefits Specialist (Bilingual)

Totem is a leader in benefits consulting and is seeking outgoing individuals interested in working part-time in a casual environment. Located in Alpharetta, in the desirable Halcyon area, they deliver an atypical business model with the goal of customer service and satisfaction, not a sales-focused or incentivized role.

This position involves answering inbound calls to assist employees with questions and topics related to their healthcare insurance benefits while delivering excellent customer service. Flexible hours would be appreciated.

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Key Responsibilities

· Deliver exceptional customer service with empathy, professionalism and clear communication via telephonic enrollments

· Respond promptly and accurately to employee and HR inquiries

· Assist with online and telephonic enrollments, eligibility updates and benefit related questions

· Escalate issues as appropriate, and follow through to resolution

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Key Competencies & Qualifications

· Strong verbal and written communication skills

· Empathy and emotional intelligence in employee interactions

· Comfort with technology, and ability to embrace technology using multiple systems effectively

· Collaborative, team-oriented mindset

· Self-motivated with strong dependability

· Commitment to continuous learning

· Attention to detail and organizational discipline

· Ability to solve problems in a fast-paced environment

· Professional judgment and discretion when handling confidential information

· Experience in customer service is preferred

· Bilingual fluency in English and Spanish (spoken and written